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Polestar Connect

Polestar Connect provides direct contact with the vehicle and extra comfort and assistance 24 hours a day.

The functions are available via the Polestar 1 app and the ON CALL and SOS buttons in the vehicle's ceiling console:

PS-1926-Volvo On Call-App and roof buttons

For example, you can lock or unlock the vehicle and check the fuel level directly from a phone via the Polestar 1 app. If an accident occurs, emergency assistance, e.g. ambulance or police, can be sent to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.


The SOS button must only be used in the event of accident, illness or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The Polestar 1 app and the ON CALL button can be used for all other services, including roadside assistance.

The Polestar Connect system

Polestar Connect is connected to the vehicle's safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with Polestar Assistance and the Polestar 1 app. GNSS (Global Navigation Satellite System) is used to locate the vehicle.

Personal data processing

In order to provide you with all the functions of the Polestar Connect service, certain information, including personal data, must be processed. Read more about privacy at polestar.com/privacy.

Contacting Polestar Assistance

To contact Polestar Assistance, use the vehicle's ON CALL button or the Polestar 1 app.