The Polestar Promise

Nothing changes for you. Your vehicle warranty remains in place, you will continue to have access to service and maintenance through our network, and our customer support teams remain available to assist you.

Supporting our customers remains our highest priority. Existing Polestar owners and lease customers will continue to receive the same level of support and access to service as they do today.

All existing warranties remain in effect and will continue to be honored in accordance with their terms and conditions. Warranty repairs will continue to be handled through our service network in accordance with the terms of your warranty coverage. 

You will continue to have access to service, maintenance, and repairs through our service network.

We remain committed to supporting our vehicles and customers. As with today, software updates, parts, and vehicle support will continue to be provided in accordance with our product and service plans.

Our customer support teams remain available through the same channels as today. Visit our Customer Support page for more information.

Existing lease agreements remain unchanged. Customers should continue making payments and managing their lease as normal.

We will continue to sell our existing inventory of vehicles in the United States while supplies last. Supporting our customers remains our highest priority. New and existing Polestar owners and lease customers will continue to receive the same level of support and access to service as they do today.

Polestar remains a global electric performance car company with operations across multiple international markets. We continue to invest in markets where we have strong brand recognition and opportunities for sustainable growth.

If you have questions about your vehicle, warranty, service, or ownership experience, please contact Polestar Customer Support or your local Polestar retailer.