Your Handover
Everything you need to know

Preparing for the first drive

The wait is almost over. You’ll soon be collecting your new Polestar 2 and diving into a world of electric driving. Here, we’ll explain how to get the most out of its unique features and systems from day one.

During your handover, a Polestar specialist will take you through the various ins and outs of the car, answering any questions you may have. They’ll assist you in setting up the car and linking it with your phone, then you can get behind the wheel for that all-important first drive.

On the day
The essentials

To get ready for your handover, please make sure you do the following:

On the road

Take charge of your charge

Your Polestar 2 is fully electric, which means you’ll need to charge its integrated battery. You can charge your car from a wallbox at home, or at a charging station while you’re on the go. We’ll set you up with a Plugsurfing account to make this even easier.

Hands-free unlocking

There are multiple ways to unlock your new car. You’ll be provided with a key fob and a waterproof ‘activity’ key tag. With one of these in your pocket or bag, you can simply walk up to the car and open the door. You can also press the physical buttons on the key fob or use the smartphone Digital Key, which we’ll help you set up.
Explore key fob features

Get moving

As soon as you get into the car it’s ready to go. Just fasten your seatbelt, push down the brake pedal, and move the shifter into drive or reverse to start driving. Your car will have One Pedal Drive set to “standard” by default. This means that the brakes will engage smoothly as you release the accelerator. The regular brake pedal still functions as normal, but you’ll find that you rarely need to use it. You can also switch One Pedal Drive to ‘low’ for a less pronounced effect, or disable it entirely.
More on electric driving

Always up-to-date

Regular software updates keep your Polestar 2 as cutting-edge as the day you receive it. When a new firmware update is available, you’ll receive a notification on your car’s centre display. You can then download the update via your car’s data connection before choosing a convenient moment to install it. 

Discover over-the-air updates

Frequently Asked Questions

Join our Polestar community

Now that you’re one step closer to your Polestar, we’d like to invite you to join the Official Polestar Community. This is a place for Polestar owners, and those awaiting delivery to interact, discover, and share. We’re actively engaged with our community and look forward to you sharing your photos, asking questions, and giving feedback.

Join now
Polestar Automotive UK Ltd is an appointed representative of Volvo Car UK Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 678616 for credit broking. Polestar © 2021. All rights reserved.
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