Question 1

What are the benefits of buying a Pre-owned Polestar?

Accepted Answer

A Pre-owned Polestar follows a global standard that gives customers the confidence to purchase a Polestar online. Each Pre-owned Polestar is fully checked by Polestar technicians including verification of mileage and certification of the battery and vehicle history. Vehicles are professionally prepared and come with warranty and roadside assistance (minimum 24 months) and satisafaction guarantee (14 days).

Question 2

Can I buy a pre-owned Polestar somewhere else?

Accepted Answer

Purchasing a Pre-owned Polestar is about confidence in purchasing online. Each Pre-owned Polestar is fully checked by our technicians including verification of mileage and certification of the battery and vehicle history. Vehicles are professionally prepared and come with warranty and roadside assistance (minimum 24 months) and satisafaction guarantee (14 days).

Question 3

Can I part-exchange for a Pre-owned Polestar?

Accepted Answer

At Polestar we have an exchange programme where we use recommended part-exchange partners that offer a hassle-free purchase of your vehicle. Should our customers wish to part exchange, they will follow the same process as for new Polestar. Moving forward, we will evolve this process to allow Polestar vehicles to be part of the Polestar Exchange programme. Please contact us for further assistance.

Question 4

Why are the first three images of my selected vehicle studio images?

Accepted Answer

Pre-owned Polestar presentation standards are designed to help our partners to present their Pre-owned inventory in the best way possible and according to the Polestar brand. By ensuring that photographic guidelines are adhered to, we achieve a consistency in presentation throughout the Pre-owned Polestar partner network. We aim for a consistent global format with professionally checked and valeted vehicles, studio images and the use of a 360° walkaround video.

Question 5

What do I do if I want to test drive the vehicle I have selected?

Accepted Answer

To test drive a Polestar, Pre-owned customers book a test drive online which directs them to their nearest Polestar space and to the test drive of a demo vehicle. It is not possible to test drive the exact vehicle selected. Please visit this page for further assistance in booking your test drive.

Question 6

What payment methods do you offer?

Accepted Answer

We currently offer a variety of alternatives including financing, leasing and cash payment through our financial service providers.

Question 7

I have some questions about the car I have selected. Who can I speak to?

Accepted Answer

A Pre-owned Polestar follows a global standard that gives customers the confidence to purchase a Polestar online. Each Pre-owned Polestar is fully checked by Polestar technicians including verification of mileage and certification of the battery and vehicle history. If you have any questions regarding a specific Pre-owned Polestar, contact us for further assistance.

Question 8

I have reserved a car, but I want a different one. What do I do?

Accepted Answer

Please cancel your reservation and make a new reservation with the car you want as soon as possible.

Question 9

The car is not what I expected it to be. How do I proceed?

Accepted Answer

For any questions after picking up your Pre-owned Polestar, please get in touch with your contact at the handover location or contact Polestar support for further assistance.

Question 10

Have you sold or bought a Polestar outside of the official Polestar channels?

Accepted Answer

To be able to enjoy the full functionality of the Polestar car and the associated services, certain steps must be followed to unlink the initial owner and give the new owner access to the car. More information on how to do this can be found in the Manual: Change of ownership & Deactivating the link between the car and the Polestar app

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