Question 1

Can I take my car to a Polestar space for service?

Accepted Answer

Our Polestar spaces are purely retail environments and not equipped to perform service or maintenance. However, staff at Polestar spaces are happy to help you book an appointment at a nearby service point. Please contact Polestar support for your maintenance questions and service bookings.

Question 2

What is a Polestar ID?

Accepted Answer

A Polestar ID is a user account tied to the email address you provided when placing your order. An email with an activation link will be sent to you when you need to confirm your account and update your account password.

Question 3

Is my Polestar ID created automatically when I order my Polestar?

Accepted Answer

Yes, your Polestar ID is created automatically when ordering your Polestar. You need to activate your Polestar ID within 30 days to be able to proceed with your order. This is done by clicking the link in the message which is sent to your provided e-mail address.

Question 4

Where do I find the VIN-number?

Accepted Answer

When your order has been assigned a VIN-number, it will be available on your order page which you can access by logging in at Polestar.com with your Polestar ID.

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