Owning a Polestar 2

Service and maintenance

Because of our collaboration with Volvo Cars, all the technical expertise a Polestar requires can be found nearby. In Europe, hundreds of service points are ready to help drivers with maintenance, repairs and software updates.

Find a nearby service point
Polestar 2 rolls into a garage with a foggy background behind the car

Less need for servicing

The powertrain of a petrol or diesel car typically contains over 2000 moving parts, whereas the electric powertrain of Polestar 2 has around 50. Consequently, there’s less need for servicing as, essentially, tyres, wiper blades and the cabin air filter are the only parts that require regular attention.

Bird's eye view of a Polestar 2 driving out of a garden

Pick-up and delivery

If Polestar 2 needs to be taken in for maintenance or repairs, there's no need to drive to the nearest service point. Polestar can arrange for pick-up and delivery² at home or at work. 

Warranty

Polestar cars are built to the same exacting standards to which they are designed. The result is unparalleled build quality and a warranty that covers the unexpected and the unforeseen.

Image showing the number of years the vehicle warranty covers. Light grey background with black text.

Vehicle warranty

If any part of the car fails because of a manufacturing defect, it will be repaired or replaced free of charge at an authorised Polestar service point. This guarantee covers the first 3 years after delivery, regardless of a change in ownership.

Image showing the number of years the battery warranty covers. Black background with blue text.

Battery warranty

Any faults in battery performance or defects in material and workmanship will be resolved free of charge, within 8 years or 160,000 km, whichever comes first. If the battery’s State-of-Health (SoH) drops below 70% of its original capacity within the first 8 years of ownership, the battery will be replaced at no cost.

For more information on warranty, please visit the warranty page, or contact Polestar support. 

More on warranty
Close-up of the Polestar 2 overhead console

Roadside assistance

Every new Polestar 2 comes with three years of free roadside assistance. Pressing the connect button in the overhead console will guarantee 24/7 support, including car recovery, alternative transport and arranging an overnight stay if necessary.

More on Roadside assistance
Tablet showing software that automatically ensures there is always the latest version downloaded and installed

Over-the-air updates

Increased cruise control efficiency. Enhanced surround sound. Powertrain and range optimisations. These are some of the improvements included in recent over-the-air updates for Polestar 2. Downloading and installing the latest release will ensure that the car’s systems and features remain future-proof, even without visiting a service point. 

View previous updates

Data handling and privacy

Certain features in Polestar 2 may require vehicle, location and other personal data to store preferred settings and enhance the driving experience. Full details about how data is used and shared are available on the Polestar legal pages.

More on privacy
Tablet showing the Polestar ID that gives access to services and personal settings.

Personal details

Details, including name, address, and phone number, are stored when a Polestar ID account is created. Polestar ID provides access to a range of services and allows the car to remember personal settings. It also lets the driver control Polestar 2 using the Polestar app.

Tablet showing directions in Google maps.

Google apps and services

Polestar 2 comes with Google¹ built-in, allowing the use of Google apps and services in the car. The driver can change the sharing and privacy settings at any time.

More on Google Terms of Service
Polestar 2 seen from the top driving on a highway.

Vehicle and location data

Data including the Vehicle Identification Number (VIN), vehicle position, and time stamps are temporarily stored and processed for active safety features, safety-related services, and the use of the SOS or Connect button.

Smartphone showing the Polestar app

Polestar app

Polestar 2 will recognise an authorised driver by detecting the Polestar app on their smartphone. Touching the door handle is enough to load the preferred seat, steering feedback, and one-pedal drive settings. The app can also be used to activate climate control, set the climate timers, check battery status, or lock and unlock the car using the digital key function.

More on the Polestar app
Blue background with black text.

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Exterior

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How to buy a Polestar

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Maintenance, service and warranty

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1. Google, Google Play, Google Maps and YouTube Music are trademarks of Google LLC. Google Assistant and some related features are not available in all languages or countries. See g.co/assistant/carlanguages for updates to language and country availability. Not all services, features, applications or required compatible devices are available in all languages or countries, and may vary by car model. For more details, visit the Help Center, sites for Google Assistant, Google Maps, Google Play, or the car manufacturer site. 
2. Availability of pick-up and delivery depends on the capacity and local precedes of our service providers.
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