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Software updates over-the-air (OTA)

The vehicle's software is updated through its connection to the cellular network via OTA (over-the-air) updates.

When a software update is available, it will be shown in the Notifications view, PS2-2236-Symbol in status bar - OTA. Once it has been downloaded, you can choose when it should be installed. Update the vehicle's software as soon as possible when an update is available.


The software in declared ordinary software release windows does not affect certification, safety, emissions or non-compliance.


The download will take place in the background via the cellular network when the vehicle is running. Depending on the size of the update and connection speed, this may take several hours. If the vehicle is switched off during the download, it will resume automatically the next time the vehicle is started.

To download updates:
  • the vehicle must be connected to the Internet1.
  • use of connected services must be approved.


Depending on software version, downloads may take place automatically or be started via a notification about an available software update.

Installing updates


Do not use the data link connector when a software update is installing – this could affect the installation process as well as the vehicle's systems.

When a software update has been downloaded and is ready to be installed, this will be indicated in Notifications view and via a message when the vehicle is started. You can choose to install the update immediately or be reminded again at a later time.


Installation of the software update may take up to 90 minutes. During this time, the vehicle is locked and its functions are not available. Keep this in mind when choosing a time for installation of the update.

Do not install new software when the vehicle is plugged in for rapid charging. The vehicle can be left plugged in for charging from a regular wall outlet, but it will not be charged during the installation. Depending on charging source, charging may resume automatically after the installation is complete.

Before installation:
Make sure the vehicle has a charge level of at least 40%.
If an update is ready to be installed, this will be shown in Notifications view. Open the notification and follow the instructions in the center display.
Exit the vehicle, close all doors and lock the vehicle.
Installation will begin. The vehicle must be locked within a few minutes or installation will be canceled.
Wait until the installation is finished.
Installation may take up to 90 minutes. When the installation is finished, the vehicle can be operated as usual.


  • If possible, avoid handling the vehicle, its charging cable and other functions during the installation.
  • If you need to get into the vehicle while installation is in progress, you must use the key blade.
  • To help prevent false alarms, the vehicle's burglary alarm will be disabled during the installation.

Always read through the contents of the update so that you know how the vehicle and its functions will be affected.

If the installation fails, the vehicle's systems will reset to the last installed version.


It is important to install software updates as soon as possible to avoid risks that may be associated with older software. If you encounter any problems with updates, please contact Polestar Customer Support.

Information on contents

You can tap the information icon in the center display to see more information about the content of the software update.


Functionality after updating may vary depending on market, model, model year and options.
  1. 1 There may be a charge for transmitting data over the Internet, depending on your service plan. Polestar covers data traffic charges for system updates if no personal SIM card is installed.