Getting started with Polestar Connect
Exploring the Polestar 1 app.
Before collecting the car from the delivery center, you are recommended to download the free-of-charge Polestar 1 app and test in demo mode. Demo mode makes it possible to explore the majority of functions and provides information on how the app is used.
Activation of Polestar Connect
When the car is collected, the delivery center activates the Polestar Connect system and the owner receives an automatically generated PIN code for Polestar Connect. This PIN code is used for security reasons to identify the owner (or another approved person such as a family member) and works like a car key.
Polestar Connect subscription
For the functions to work, the car must have an active Polestar Connect subscription.
A free subscription is initiated in connection with the purchase of the car when the system is activated. The subscription period is limited but can be extended by contacting Polestar Customer Support.
Note
Automatic Crash Notification, the SOS button and roadside assistance via the ON CALL button also work without a subscription.
Polestar ID and connecting the Polestar 1 app to a car
To use Polestar Connect, you need a Polestar ID. Once a Polestar ID has been created, the Polestar 1 app needs to be linked to the car.
Note
Buying a used car with Polestar Connect
When buying a used car with Polestar Connect, it is important to delete data from the previous owner and add your own details to make the service work. Contact Polestar Customer Support for assistance.