Roadside assistance with Polestar Connect
If you hold down the ON CALL button in the roof for at least 2 seconds, verbal contact will be established between Polestar Assistance and the driver. The aim of this is to agree on what assistance is required1.
Note
The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
The Polestar 1 app and the ON CALL button can be used for all other services, including roadside assistance.
The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:
Roadside assistance costs
The costs for roadside assistance are covered for the first 3 years when you buy a new Polestar. Polestar Customer Support can give you information on the status of your roadside assistance agreement.
Polestar Connect can help you get back on the road, even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.