Using the emergency release handle for the charging cable
If the charging cable doesn't release from the car after charging has stopped, you can use the black emergency release handle to manually release the charging cable. Never use the emergency release handle when charging is in progress.
Open the bonnet and locate the black emergency release handle on the right side.
Warning
Before using the emergency release handle, check the driver display or the charging port to make sure the charging process has stopped. The emergency release handle should not be used when charging is in progress.
Carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Unplug the charging cable from the car.
Close the bonnet.
If the problem persists, contact a service point.