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    • Activating child lockUnresponsive lock

Unresponsive lock

If your car doesn't lock or unlock as expected, there are some steps you can try.

 Note

If the car's batteries go completely flat, it will not respond to any key.

If the car has been turned off for a long time, it may take several seconds for it to unlock. This is because the car needs time to turn its systems back on, to recognise the key and to give you access.

Backup access

You can try unlocking the car using the Polestar app if you can't use your key. This requires your phone and car to have an internet connection.

 Note

If another person is set up as a guest user via the Polestar app, they can help you unlock the car remotely.

As the car owner, you can also share access to your car with another driver remotely and have them try to unlock the car via their Polestar app. You can remove other driver’s access to your car at any time.

If your car is unresponsive when you try to unlock it with a distance-capable key, try unlocking the driver door with your key card. The key card is designed specifically to also act as a backup in this kind of situation.

Locking not working

If the car won't lock, check that all of the doors are properly closed.

If the bonnet or the boot is not properly closed when you lock the car, the car will only lock the closed doors. Once you close the bonnet or boot, that too will be locked and covered by the alarm.

 Note

Occupant detection

One reason why the car won't lock may be that an occupant is detected in the car. When this happens, a message appears in the centre display.

Automatic locking not working

For the car to automatically unlock when you approach and lock when you leave, make sure that:
  • Unlock car when approaching and Lock car when leaving are enabled in settings.
  • your distance-capable key is charged.
  • the key's wireless signals are not being blocked.

If your car doesn't respond when you approach it with your distance-capable key, you can try unlocking it by touching the underside of the door handle or placing your key on the driver door handle key reader.

Digital key not working

If you are using a digital key, you can also try:
  • turning your device's Bluetooth off and on
  • checking that any required access settings are selected
  • making sure that your car and device are updated to the latest software version
  • restarting your device
  • deleting and creating the digital key again.

Rear doors not unlocking

If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active.

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