Question 1

Why does the car require all keys to be in the vehicle when pairing and what happens if I do not have all my keys?

Accepted Answer

For security reasons, the car requires all physical keys (the main key(s) and the activity key) to be inside the vehicle when pairing the Polestar app for the first time. This is only required when pairing a primary ‘admin’ device to the car and not for any subsequent pairings. If you do not have all keys in the vehicle, the car will display a notification and the pairing process will not be completed.

Question 2

How does Polestar Digital Key work?

Accepted Answer

Polestar Digital Key is a smart, convenient replacement for the traditional car key. An encrypted digital key is stored securely in the owner’s phone, which communicates with the car using an encrypted Bluetooth connection. In Polestar 2, the digital key enables many personalised settings for the driver. Polestar 2 is still provided with a standard key fob for peace of mind.

Question 3

Which functions are supported in the app?

Accepted Answer

The vehicle functionality included in the app comprises battery SOC, charging status, charging schedule, amp settings, remote climate start, climate timers, remote locking/unlocking, door status, and parking position. These functions will become available in your app once you have paired your device with your car as part of the initial setup process. We are constantly making improvements to the Polestar app.

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