Polestar is operated in Kuwait by BNK Automotive

Polestar
Polestar 2
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Creating a digital key

The car's owner can create a primary digital key at any time via settings.

The car's owner can create one primary digital key in the setup guide. Once the primary key has been created, you can share digital keys with family and friends. You can access the guide via your car's centre display or the activation email you receive when your car is connected to your Polestar ID.

Creating a digital key via the centre display

You need to be inside the car while setting up your digital key. You also need to make sure that:
  • the car is stationary and unlocked
  • you are signed in to the car's owner profile in the centre display
  • both your car and your phone have a stable internet connection1
  • both your car and your phone are updated to the latest software version
  • Bluetooth is enabled on your phone
  • mobile data usage is enabled in the wallet app on your phone
  • you have access to the Polestar ID registered to the car owner's profile.2
Press the car symbol in the bottom bar and then the profile symbol .

 Tip

You can also press the profile symbol in the status bar for quicker access to profile settings.
Select the owner profile and go to Car keysSet up digital key.
Scan the QR code in the centre display using your phone and follow the link that appears.
Authenticate yourself using your Polestar ID.
The pairing guide appears on your phone.
Follow the guide on your phone.
If pairing is successful, your primary digital key appears in your phone's wallet app. You can now share your digital key with family and friends.

Moving the primary digital key to another phone

If you want to move the primary digital key to another device, such as a new phone, you can do so via the centre display. In the owner's profile settings, select your primary digital key and press Change device to move the key to the new device.

 Tip

Assigning digital keys to a profile

The primary digital key is always assigned to the car's owner profile. If you have shared a digital key with someone, make sure they assign it to their car user profile to ensure that all of their preferred settings are applied when they unlock the car.

  1. 1 If the car is parked in an underground garage or surrounded by obstacles such as buildings, hills or mountains, the network signal may be blocked or too weak.
  2. 2 If you're not the car's owner, you can't create your own digital key. You need to ask the owner to share their digital key with you instead.

Polestar is operated in Kuwait by BNK Automotive