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Polestar Connect

Polestar Connect provides direct contact with the vehicle and extra comfort and assistance 24 hours a day.

The functions are available via the Polestar app and the CONNECT and SOS buttons in the vehicle's ceiling console:

PS2-2007-Polestar Connect app and roof buttons

In the event of an accident, emergency assistance (ambulance, police, etc.) can be summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.

You can use the Polestar app to, for example, lock or unlock the vehicle and check the battery level.


The SOS button must only be used in the event of accident, illness or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The CONNECT button is used to summon roadside assistance.

The Polestar app can be used to find other services.

The Polestar Connect system

Polestar Connect is connected to the vehicle's safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with Polestar assistance and the Polestar app. GNSS (Global Navigation Satellite System) is used to locate the vehicle.


This Polestar is equipped with the Polestar Connect service. This means that no extra subscription is required for it to work. The intention is that the service will be active as long as the vehicle is used and the technology and cellular phone network allow. Polestar reserves the right to reduce the service when it is no longer practically possible to maintain full functionality. If the vehicle has not been used for more than a year, it is considered to be no longer in use.

Personal data processing

In order to provide you with all the functions of the Polestar Connect service, certain information, including personal data, must be processed. Read more about privacy at polestar.com/privacy.

Contacting Polestar assistance

To contact Polestar assistance, use the vehicle's CONNECT button or the Polestar app.