Emergency assistance with Polestar Connect
Press the SOS button to contact Polestar assistance, or an emergency call center in an emergency situation.
Polestar assistance
To summon assistance in the event of an illness or an external threat to the vehicle or passengers, Polestar assistance can be alerted manually by pressing and holding the SOS button for at least 2 seconds. The vehicle will contact Polestar assistance and a message will be sent containing the vehicle's location and other information.
Polestar assistance will then attempt to establish voice contact with the driver to determine the extent of the emergency and the need for assistance.
Polestar assistance will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).
If voice contact cannot be established, Polestar assistance will contact emergency services for appropriate action.
Note
If the SOS indicator light flashes even though you haven't pressed the button, this indicates that the vehicle is attempting to find and connect to a cellular network. The flashing will continue until the vehicle has connected.