Everything you need to know
Preparing for the first drive
The wait is almost over. You’ll soon be collecting your new Polestar 2 and diving into a world of electric driving. Here, we’ll explain how to get the most out of its unique features and systems from day one.
During your handover, a Polestar specialist will take you through the various ins and outs of the car, answering any questions you may have. They’ll assist you in setting up the car and linking it with your phone, then you can get behind the wheel for that all-important first drive.
On the day
To get ready for your handover, please make sure you do the following:
- 01.Bring your valid driving licence and arrange car insurance
Comprehensive car insurance is offered by a number of insurance firms in Australia. Simply search for ‘Polestar 2 comprehensive car insurance’ to ensure insurance is arranged prior to handover of your new Polestar.
- 02.Bring the login credentials for your Google account
You’ll need a Google account to download apps to your Polestar 2 from the Google Play Store. If you use Gmail or other Google services, you’re already good to go. If not, you can easily create one from any smartphone or computer. Just remember to bring your login email ID and password to your handover.Make a Google account
- 03.Bring the login credentials for your Polestar ID
You created a unique Polestar ID to complete your order and to book your car handover. You’ll now use the same ID to log in to your new car and the Polestar app if you haven’t done that already.Log in with Polestar ID
Download the app04.Download the Polestar app onto your smartphone and bring this with you
On the road
Personalise your Polestar
It’s possible to register several driver profiles and link them to a specific key or smartphone. When a driver with a linked profile enters the Polestar 2, the car will adjust to their preferred settings, and even cue up their favourite playlists.
There are multiple ways to unlock your new car. You’ll be provided with a key fob and a waterproof ‘activity’ key tag. With one of these in your pocket or bag, you can simply walk up to the car and open the door. You can also press the physical buttons on the key fob or use the smartphone Digital Key, which we’ll help you set up.Explore key fob features
As soon as you get into the car it’s ready to go. Just fasten your seatbelt, push down the brake pedal, and move the shifter into drive or reverse to start driving. Your car will have One Pedal Drive set to “standard” by default. This means that the brakes will engage smoothly as you release the accelerator. The regular brake pedal still functions as normal, but you’ll find that you rarely need to use it. You can also switch One Pedal Drive to ‘low’ for a less pronounced effect, or disable it entirely.More on electric driving
Regular software updates keep your Polestar 2 as cutting-edge as the day you receive it. When a new firmware update is available, you’ll receive a notification on your car’s centre display. You can then download the update via your car’s data connection before choosing a convenient moment to install it.Discover over-the-air updates
Frequently Asked Questions
Join our Polestar community
Now that you’re one step closer to your Polestar, we’d like to invite you to join the Official Polestar Community. This is a place for Polestar owners, and those awaiting delivery to interact, discover, and share. We’re actively engaged with our community and look forward to you sharing your photos, asking questions, and giving feedback.Join now