Question 1

Who is eligible to purchase the performance software upgrade? Are there any limitations?

Accepted Answer

The performance software upgrade is only available for dual-motor cars. Read more about the upgrade.

Question 2

How does this upgrade affect my insurance?

Accepted Answer

The change to the specification of your car may affect your insurance premiums. You are responsible for informing your insurance provider of the upgrade, and the associated potential change in cost. Failure to do so may result in your insurance company refusing a claim.

Question 3

Why can the software purchase not be returned?

Accepted Answer

The purchase of the performance upgrade is final, binding and non-refundable. Since the Polestar performance software constitutes digital content that will be delivered automatically following the purchase, you do not have any statutory right to withdraw from the purchase.

Question 4

How do I change and apply the bodyside graphics?

Accepted Answer

The decal kit, which will be sent to your delivery address, includes instructions for removing your car’s existing door decals and mounting the new ones. Just scan the QR code to watch a video that runs through the process step by step, or click here.

Question 5

What do I get when I buy the software?

Accepted Answer

You will receive the software, two replacement door decals and a Polestar Engineered 'rank mark' to apply to your front grid.

Question 6

I have purchased the upgrade in the webshop, how long will it take before I get prompted to install it in the car?

Accepted Answer

The software will reach you within 1-2 weeks after purchasing.

Question 7

What if I bought my car privately or I don't see a car linked to my Polestar account?

Accepted Answer

For all eligible markets, pre-owned vehicles purchased from Polestar are also eligible. Cars that are traded outside of official channels cannot be monitored by Polestar. If you do not have access to the webshop please follow the “Change of ownership” process or contact Polestar support to get help to register your car to your Polestar Account.

Question 8

If I am a lease customer, is it possible to add the cost of the performance software to my monthly cost?

Accepted Answer

No, the cost of the software must be paid in full at the time of purchase.

Question 9

I am about to purchase or have recently purchased a Polestar 2 Long range Dual motor. Can I add the performance software upgrade to my order?

Accepted Answer

The performance software upgrade is currently only available in the Polestar Extras webshop and cannot be purchased with the car. The upgrade will be available in the webshop after handover.

Question 10

Can I buy and install the performance software upgrade as a lease customer?

Accepted Answer

As the performance software upgrade is not part of the original lease offer, you will need approval from the leasing company before purchasing the software.

Question 11

I have already downloaded and installed the performance software upgrade. How can I add the launch control feature?

Accepted Answer

Launch control is part of the latest Over-the-Air update for your Polestar 2 Long range Dual motor. By downloading and installing this update, the launch control feature will automatically be added at no extra charge.

Question 12

I don’t see a reference to launch control in the car’s display menu. How do I activate it?

Accepted Answer

Once installed, the launch control feature can be activated by depressing the accelerator and the brake pedal simultaneously. Upon doing so, you will notice that your Polestar 2 “squats” because the software preloads a higher starting torque, slightly pulling the car down. To drive off, all you need to do is release the brake pedal and launch control will instantly provide maximum power.

Question 13

Is there a way to see how the performance software upgrade improves the acceleration time?

Accepted Answer

Yes there is. We’ve developed a dedicated in-car Performance app that can be accessed from the center display. It provides acceleration figures as well as the number of G’s that the car pulls. The Performance app can be downloaded for free from the Google Play store.

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