Experience the difference with a Polestar test drive

Polestar is in the business of opening minds to electric driving. Standing out not just for our cutting-edge technology, clever design and sustainability credentials, we’ve also innovated the traditional test drive experience by taking a customer-centric approach. Acknowledging that making the switch to electric can be a big leap, we’ve designed our test drive experience to demystify misconceptions and break down barriers to EV ownership. Our team goes the extra mile to help you understand what EV ownership looks like, and most importantly, we match you with the Polestar vehicle that best suits you.

So, where does this journey begin?

Above all else, the important first step is simply making every customer feel welcomed. This may be a friendly greeting from our team when walking into one of our spaces, or it could be a follow up phone call from an online enquiry. As simple as it sounds, a warm welcome can be a breath of fresh air for anyone who, up until this point, may already have had to navigate some confusing and unfamiliar EV territory. We place importance on a good first impression because we want you to feel comfortable and know that you’re in capable hands.

Chris Cameron, Senior Space Specialist at Polestar Chadstone, has helped numerous customers through their test drive journeys, and onto purchasing their first Polestar. In many cases, this has also been their first introduction to electric vehicles. He notes how understanding each customer’s unique wants and needs gives his team the tools they need to get every customer in the driver’s seat of the Polestar best suited to them.

“We’ll sit down and have a one-on-one consultation with you, which is really an introduction to Polestar, so you can explore the features and benefits, as well as understand EV driving and what you want to get out of your car,” he says. 

During this consultation process, space specialists like Chris take the time to get to know you through meaningful conversation, to piece together what your perfect car looks like. The consultation allows specialists to ask important questions about driving habits, where the vehicle will be parked and how it will be charged. Our specialists go the extra mile to explain what EV ownership looks like and how it can seamlessly integrate into your daily lives. 

These conversations also help the team shape the vehicle walk-around, which happens just before the test drive. A walk-around highlights all the essential features, as well as specific features that are relevant to you, based on the earlier consultation. This is often the first time most people have driven an electric vehicle, so ensuring you’re comfortable with features like one-pedal driving and adaptive cruise control before heading off on the test drive is paramount to a positive experience and of course, your safety on the road.

“After the consultation, we’ll do a walk-around and pay some attention to the design of the vehicle, how the vehicle will drive, as well as some of the features like our Google integration,” says Chris.

Once the walk around is complete, it’s time to take the Polestar out on a test drive. Polestar gives you the choice between taking the car out on your own, or having a specialist accompany you. A standard test drive goes for around a half hour, however extended test drives can be considered upon request. Ultimately, the test drive is adapted so you’re able to get exactly what you need out of it.

“We work closely with you to make sure that the test drive fits within your needs, so you can take the car and explore it within your environment and how the car would work within your lifestyle,” says Chris.

Test drives usually follow a pre-programmed route, carefully designed to cover a range of different driving scenarios so that the car’s full potential can be explored. Of course, this can be customised. People have found it useful to drive the car to a specific nearby location if they know they will be using their vehicle there regularly. This could even include your own home – it might be as simple as checking that the car fits in your driveway!

After your test drive, we invite you to come back into our Polestar space and reflect on your driving experience. You're encouraged to share your honest thoughts and impressions from the drive, so we can point you in the right direction from there. We understand that for some, it can take time to digest the whole experience, so we can also organise a follow up phone call for you the coming days if you need more time to reflect.

From beginning to end, the entire test drive journey is cleverly integrated. From reminder SMS notifications prior to your drive, to emails on Polestar topics, offers and events relevant to you, we make sure not one stone is left unturned so you stay in the know and don’t miss any key information.

“We know that one size doesn’t fit all and we make sure the vehicle practically works with you, but also you feel great in the car that you’ve chosen.”

The most important outcome for Polestar is that we make you feel confident and excited about transitioning to electric vehicles. Designing our test drive journey around the customer means we're here to guide you every step of the way, and show you that electric driving is not just the future; it's the present.

Book your test drive and experience the Polestar difference today.