Internet service FAQs

Polestar Automotive Australia – Internet service FAQs

What internet service do we provide?

The internet service is available as part of our Connectivity Services when you purchase a Polestar vehicle.  The internet service is a prepaid, SIM only mobile plan which is only able to be used in your Polestar car as part of the Connectivity Services.  

Is there a data usage limit?

There is no data usage limit imposed, but we may suspend your use of the internet service if you breach our Fair Use Policy, available here:

How will we bill you?

The fee for use of the internet service for a period of 3 years from the initial date of purchase of the car is included in the purchase price for the Polestar 2. Following the initial 3 year period, the internet service will be made available on a pre-paid rolling basis for periods notified to you prior to that time and on such other terms and conditions as we notify you.

Renewing the internet service is optional. But if you choose not to renew, you will not be able to use the Connectivity Services.

Questions about network coverage?

The internet service is provided using the Singtel Optus mobile network. Information on the coverage of that network is available from Optus’ website:

Polestar is responsible for the internet service provided to you and we will answer any questions, and address any problems, you might have. We are not affiliated with or related to Singtel Optus.

Want to find out more?

You can find more information about the internet service in our Critical Information Summary, available here:

The full details of the internet service are set out in our Terms and Conditions for Services, available here:

Need support?

If you have any questions or need any other support relating to use of the internet service, please contact us using the Polestar app or by email or phone:

Email: (at any time)Phone: 1800 014 544 (during the period 9.00am to 5.00pm on a business day in Sydney)

We are happy to help.