Question 1

Can I trade in my current vehicle for a Pre-owned Polestar?

Accepted Answer

Yes, you can trade in your car as part of the Polestar digital ordering process. You will receive directions on how to complete a digital trade-in appraisal — the process takes only minutes. The trade-in paperwork, including any lien payoff, will be completed on the date of the sale of your Pre-owned Polestar.

Question 2

What do I do if I want to test drive the vehicle I have selected?

Accepted Answer

To test drive a Polestar, Pre-owned customers book a test drive online which directs them to their nearest Polestar space and to the test drive of a demo vehicle. Please visit this page for further assistance in booking your test drive. Contact your local Polestar Space for further information on test driving a specific vehicle.

Question 3

What payment methods do you offer?

Accepted Answer

We currently offer cash payment and financing through Polestar Financial Services.

Question 4

I have some questions about the car I have selected. Who can I speak to?

Accepted Answer

A Pre-owned Polestar follows a global standard that gives customers the confidence to purchase a Polestar online. Each Pre-owned Polestar is fully checked by Polestar technicians including verification of mileage and certification of the battery and vehicle history. If you have any questions regarding a specific Pre-owned Polestar, contact Polestar Support for further assistance.

Question 5

I have reserved a car, but I want a different one. What do I do?

Accepted Answer

Please cancel your reservation and make a new reservation with the car you want as soon as possible.

Question 6

How do I cancel my payment if I change my mind?

Accepted Answer

If you haven't signed the order contract, your reservation deposit will be automatically returned to you within 5-7 business days. Contact Polestar Support for further assistance.

Question 7

The car is not what I expected it to be. How do I proceed?

Accepted Answer

For any questions after taking delivery of your Pre-owned Polestar, please get in touch with your handover specialist at the Space location or contact Polestar Support for further assistance.

Question 8

Have you sold or bought a Polestar outside of the official Polestar channels?

Accepted Answer

To be able to enjoy the full functionality of the Polestar car and the associated services, certain steps must be followed to unlink the initial owner and give the new owner access to the car. More information on how to do this can be found in the Manual: Change of ownership & Deactivating the link between the car and the Polestar app

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