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Emergency assistance

In an emergency, the vehicle can connect you to an emergency call center. This happens automatically in response to a severe collision, or you can do so manually by pressing the SOS button overhead.1

 Note

Strictly for emergencies

Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Built to work after a collision

Calling an emergency call center after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails.

When an emergency call is made, the following happens:
  1. The vehicle will initiate a voice call to an emergency call center. It will also send information such as its location and status.
  2. The emergency call center will try to communicate with you to find out what kind of help you need.
  3. If the voice call fails, the emergency call center will still be able to respond based on information sent by the vehicle.

Automatic emergency response

The vehicle automatically attempts to contact an emergency call center if it registers a collision above a certain level of severity.2

 Note

Not an emergency?

If you need help on the road but aren't in an emergency situation, press the CONNECT button to call Polestar Assistance instead. Polestar Assistance can help you in certain situations, such as if your vehicle's battery runs out of charge, your vehicle breaks down or you get a flat tire.

  1. 1 Availability varies between regions. Contact Polestar Customer Support for more information.
  2. 2 For example, when safety features such as airbags or seat belt pretensioners have deployed.