Emergency assistance
Note
Strictly for emergencies
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Built to work after a collision
Calling an emergency call center after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails.
- The vehicle will initiate a voice call to an emergency call center. It will also send information such as its location and status.
- The emergency call center will try to communicate with you to find out what kind of help you need.
- If the voice call fails, the emergency call center will still be able to respond based on information sent by the vehicle.
Automatic emergency response
The vehicle automatically attempts to contact an emergency call center if it registers a collision above a certain level of severity.2
Using the SOS button
The SOS button is located on the roof, on the left side of the overhead console. You can read more about using the SOS button in a separate section of the manual.
When the system is working normally, the SOS button LED is white. In other cases, the light may change to red or flash at varying intervals.
| LED behavior | Description |
|---|---|
| Blinking | The system is performing a self-check. |
| Solid red with SOS symbol showing in the instrument panel | The system had detected a critical fault. Immediate service is recommended. |
| Solid red without SOS symbol showing in the instrument panel | The system has detected a fault. It may still work but should be checked. |
| Moderate flashing | An emergency call is starting. |
| Rapid flashing | The system is transmitting data to the emergency services. |
| Slow flashing | The system is connected to the emergency services. |
| Solid white | The system is working normally. |
Note
Not an emergency?
If you need help on the road but aren't in an emergency situation, press the CONNECT button to call Polestar Assistance instead. Polestar Assistance can help you in certain situations, such as if your vehicle's battery runs out of charge, your vehicle breaks down or you get a flat tire.