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User accounts, profiles and services

Get more out of your vehicle by customizing it using profiles and connecting it to the phone app. This gives you access to more features and services, such as support if you're having issues on the road.

Note

Many of the services available for your vehicle require a registered personal account, such as your Polestar ID.

To get the most out of your vehicle experience:

Connect your Polestar ID
Download the Polestar app to your phone
Set up your user profile and customize the vehicle's settings, such as ergonomic settings and other preferences
Connect a key to your profile
Sign in with your Google account

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Setting up your vehicle for the first time

There is a guide that helps you set up your vehicle the first time you use it.

Polestar ID

Your Polestar ID is a personal account that gives you access to various services connected to your vehicle.

Polestar App

The Polestar app give you direct contact with your vehicle. You can connect the Polestar app to your vehicle during setup, or you can do it later in profile settings.

Getting started with Google services

Customization and settings

You can customize many features and behaviors in settings.

Vehicle user profiles

For a more customized experience, you can set up user profiles for different drivers.

Polestar Assistance

Polestar Assistance is a service that provides assistance and remote access to certain vehicle features. You can contact a Polestar Assistance service center at any time for assistance.

Emergency assistance

In an emergency, the vehicle can connect you to an emergency call center. This happens automatically in response to a severe collision, or you can do so manually by pressing the SOS button overhead.