Unresponsive lock
If your car doesn't lock or unlock as expected, there are some steps you can try.
Note
- The outer door handles stay flush with the doors until you unlock the car.
- If the car's batteries go completely flat, it will not respond to any key.
- If the car has been turned off for a long time, it may take several seconds for it to unlock. This is because the car needs time to turn its systems back on, to recognise the key and to give you access.
- If ice buildup is preventing you from accessing the door handles, try activating preconditioning in the Polestar app to heat the car. You can also carefully brush or tap the door handle to remove the ice manually.
Automatic locking not working
For the car to automatically unlock when you approach and lock when you leave, make sure that:
- the proximity lock setting is enabled in settings
- your distance-capable key is charged
- the key's wireless signals are not being blocked.
If your car doesn't respond when you approach it with your distance-capable key, you can try unlocking by placing a finger on the indentation in the door handle. You can also try placing your key on the key reader in the driver's wing mirror.
Rear doors not unlocking
If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. Pulling once unlocks the door and the second pull opens it.