Question 1

How does Polestar Digital Key work?

Accepted Answer

Polestar Digital Key is a smart, convenient replacement for the traditional car key. An encrypted digital key is stored securely in the owner’s phone, which communicates with the car using an encrypted Bluetooth connection. In Polestar 2, the digital key enables many personalised settings for the driver, enables car sharing and allows for connected Polestar services like pick-up and delivery. Polestar 2 is still provided with a standard key fob for peace of mind.

Question 2

How do I activate the new functionality in my Polestar app? What can the app now do?

Accepted Answer

To be able to use the updated Polestar app with new vehicle functionality (beta), you need to have the software version P2116.5 or newer, along with the latest Polestar app. The app will be updated via your device’s app store. The new vehicle functionality included in the app comprises battery status, remote climate start and remote locking. These functions will become available in your app once you have paired your device with your car as part of the initial setup process. More features will be added over time.

Question 3

How will I know if my car is compatible with the new Polestar Digital Key (beta) and app?

Accepted Answer

The updated Polestar app automatically verifies the car’s software status via the cloud. If the car has yet to be updated, an error message will explain that the latest car software needs to be installed first. If there has been an error in downloading or installing the vehicle software, the car can be manually updated at a Service Centre. Please contact Polestar Support for assistance in making a workshop booking.

Question 4

Why does the car require all keys to be in the vehicle when pairing and what happens if I do not have all my keys?

Accepted Answer

For security reasons, the car requires all physical keys (the two main keys and the activity key) to be inside the vehicle when pairing the Polestar app for the first time. This is only required when pairing a primary ‘admin’ device to the car and not for any subsequent pairings. If you do not have all keys in the vehicle, the car will display a notification and the pairing process will not be completed.

Question 5

How can I remotely start the heating in the car?

Accepted Answer

Remote climate control will be available in the Polestar App early 2021. However, by the end of 2020 you will be able to programme the heating timer (setting the heater in your car according to a schedule) from inside the car itself. This functionality will be made available at your next workshop visit or via a future Over-The-Air update. The new software was released towards end of November.

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