Question 1

What is the latest status of Over-The-Air (OTA) updates?

Accepted Answer

The latest OTA software deployment is version P2.9.

From end of May 2023, the latest update will begin rolling out incrementally in batches to all Polestar 2 cars. It will be in workshops from end of May and will thus be automatically applied to any new vehicles, or vehicles already in the workshop, from this point.

See more information about the latest software update

Question 2

Why have I not received the latest OTA update?

Accepted Answer

If you have still not received the latest OTA software, we recommend that you try to restart the system.

Restart the system by holding the home button for 20 seconds until the screen goes blank. The Polestar word mark is shown when the infotainment system is starting up again.

Once the restart has been completed, continue driving to allow the software download to complete. It may take several hours depending on the size of the update and the speed of the connection.

If the software is still not available for you after you have completed the above steps, please contact Polestar Support for further assistance.

Question 3

What is the Performance app and how does it work?

Accepted Answer

The performance app is available for all Polestar drivers but will give access to different functionality depending on whether you have upgraded your vehicle with our performance software. If you have not upgraded with our performance software upgrade, you will only see the G-meter functionality in the app.

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