Question 1

What is the latest status of Over-The -Air (OTA) updates?

Accepted Answer

The latest OTA software deployment is version P2.1.

From May 2022, the latest update will begin rolling out incrementally in batches to all Polestar 2 cars. It will be in workshops from mid May and will thus be automatically applied to any new vehicles, or vehicles already in the workshop, from this point.

See more information about the latest software update

Question 2

What is the point of charging timers and how do they work?

Accepted Answer

Charging timers allow you to leave your Polestar 2 plugged in but control exactly when it will charge. This is particularly useful in environments where electricity may be cheaper late at night. The charging timers can be scheduled in the car- When plugged in and not charging, the info pill will display a blue halo, indicating that a charging timer is active, and that charging will take place. It is possible to monitor and set charging timers in the Polestar app (version 3.6 required).

Note: the charging timer is not location based and will restrict AC charging according to the schedule at any location. You should keep this in mind if charging outside of regular routines where the schedule may prevent charging.

Question 3

How does the ready-to-drive notification work and why is this only for launch edition cars?

Accepted Answer

The ready-to-drive notification provides an audible warning to the driver when ACC or Pilot Assist are activated, and Polestar 2 has come to a stop behind another vehicle for longer than three seconds. After being stopped for three seconds, the system is temporarily disengaged and will only resume if the driver presses the accelerator pedal or the resume button on the steering wheel. Should the driver have become distracted while stopped, the ready-to-drive notification is designed to bring attention back to the driving situation and alert the driver that the vehicle ahead has moved. This only applies to ‘launch edition’ cars, as it is already fitted to Polestar 2 variants delivered after August 2021.

Question 4

What are the linear scales added to the Range Assistant app?

Accepted Answer

The Range Assistant app now indicates how speed, climate and driving style may be affecting range. One each of these tiles, a new vertical linear indicator will show if/when they may be leading to higher energy consumption.

Question 5

Why have I not received the latest OTA update?

Accepted Answer

If you have still not received the latest OTA software, we recommend that you try to restart the system.

Restart the system by holding the home button for 20 seconds until the screen goes blank. The Polestar word mark is shown when the infotainment system is starting up again.

Once the restart has been completed, continue driving to allow the software download to complete. It may take several hours depending on the size of the update and the speed of the connection.

If the software is still not available for you after you have completed the above steps, please contact Polestar Support for further assistance.

Question 6

What are the stability improvements for Polestar Digital Key in P1.9?

Accepted Answer

These improvements address issues with the phone losing connection to the car, as well as a delay in unlocking the car with the phone.

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