Question 1

Where can I buy my own wallbox for charging at home?

Accepted Answer

If you want to benefit from faster and more convenient charging at home, you can contact a specialist wallbox supplier. On a local level, Polestar partners with several carefully selected companies to offer a hassle-free charging solution, including installation. If you're leasing your car, ask your leasing company if they have a preferred supplier. Also note that the purchase and the fitting of a wallbox may be eligible for government grants.

Question 2

Why am I unable to add some extras when I choose leasing or loan while configuring my order?

Accepted Answer

When you choose leasing or loan as your financing option, there is a limitation on the types of extras that can be added to your order. This is due to the fact that the leasing and loan providers are unable to include some types of extras in your financing. You can still order all extras separately in the Extras Webshop (accessible from your account page) and have these extras delivered in conjunction with the handover of your Polestar.

Question 3

Why can’t you deliver my extras bought separately with my car?

Accepted Answer

Our assortment of Extras are sourced separately from our cars, we cannot guarantee delivery of Extras when you collect your car. Please check available options when ordering Extras in our webshop.

Question 4

Where can I buy accessories for my Polestar?

Accepted Answer

If you have placed an order for a Polestar, or have taken delivery of one already, you will have access to our Extras Webshop from your account page on Polestar.com.

Question 5

Can I get a separate invoice for my winter wheels?

Accepted Answer

No, all configuration options will be included in your final invoice. You may however purchase winter wheels separately in our Extras Webshop which can be accessed from your order page.

Question 6

Why am I unable to purchase sunshade for my Polestar 2?

Accepted Answer

Unfortunately, we have taken the decision to stop the sales of sunshades as we have recently discovered some issues with the sunshade related to a bad fitting around the frame which affects the premium feeling of the sunshade. As of now, we cannot predict when sales will be able to start again, as we are working to ensure the product meets our premium standards.

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Polestar 2