Question 1

What is a Polestar ID?

Accepted Answer

Polestar ID is your personal ID. It gives you access to various Polestar services.

Question 2

How do I create a Polestar ID?

Accepted Answer

Your local importer will assist you in setting up a Polestar ID prior to, or during the handover. You can also set up your Polestar ID on the sign up form.

Polestar ID sign up

Question 3

What do I do if I can't log in with my Polestar ID?

Accepted Answer

If you have forgotten your password, you can use the ‘Forgot password function’ on the login page to restore your password. If you don’t have access to your Polestar ID’s username account (email/mobile number), please contact your local importer.

Contact you local importer

Question 4

How do I change my Polestar ID username?

Accepted Answer

• First, log in to your Polestar ID account
• Under ‘Account’ - ‘Sign-in and security’, click ‘Change’.

Question 5

What is two-factor authentication?

Accepted Answer

Two-factor authentication adds an extra layer of security to your account. In addition to your Polestar ID username and password, you’ll need to enter a code (sent to you via email or SMS) to sign in.

Please note: You will receive the code via the same email address or phone number you use to sign in.

Question 6

Why can't I track my order on the Polestar account?

Accepted Answer

If you have placed an order, contact your local importer for more information about the order status.

Contact your local importer

Question 7

How do I connect my vehicle to my Polestar account?

Accepted Answer

If you are the first owner of the car, connecting the Polestar app to the car will automatically add it to your account. (Polestar 1 and Polestar 2 are currently not supported)

Download the Polestar app

If the car was purchased from a third party, you can add the car to your account by claiming ownership.

Claim ownership

Polestar ID Login

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