Question 1

What is the latest status of Over-The-Air (OTA) updates?

Accepted Answer

The latest OTA software deployment is version P2.9.

From end of May 2023, the latest update will begin rolling out incrementally in batches to all Polestar 2 cars. It will be in workshops from end of May and will thus be automatically applied to any new vehicles, or vehicles already in the workshop, from this point.

See more information about the latest software update

Question 2

What improvements have been made to Google Maps? Is this also updated with OTA?

Accepted Answer

Google Maps in Polestar 2 is optimised for electric vehicles. The app is updated separately to the vehicle software and is not part of OTA updates, and the latest version will always be installed – provided you have enabled automatic updates in the Google Play Store. The latest version of Google Maps includes enhanced information regarding the available payment methods at public charging points, improving your ability to select the most suitable charging point.

Question 3

When will I receive the OTA update and how does it work?

Accepted Answer

The OTA update process will consist of the following steps:

The software package will download automatically in the background whenever you are driving the car if the ‘Automatic download’ is selected in Settings. It is possible to set it to ‘Download manually’ as well. The package is quite large and may take some time – a couple of hours should be expected. There is no cost involved. If you stop driving before the download is complete, it will automatically resume the next time you drive.

Once the download is complete, your car will notify you that the installation is ready the next time you start the car and provide full instructions on what to do. A minimum charge level of 40% is required to run the installation.

You will have the option to start the installation immediately, or later, which will dismiss the notification. You will find it again by swiping down from the top of the screen to access notifications. The installation will take approximately 90 minutes and you will not be able to use the car during the update. You should not charge the car during this specific installation.

A successful installation will result in a success message shown on your centre display. If for any reason the installation was not successful, the car will report the reason. If necessary, please contact Polestar Support for advice. If you are not able to retry installation right away, simply dismiss the notification and you will be able to drive as normal. You will be able to retry the installation at another time by accessing the notification tray by swiping down from the top of the screen.

Question 4

Why have I not received the latest OTA update?

Accepted Answer

If you have still not received the latest OTA software, we recommend that you try to restart the system. 
Restart the system by holding the home button for 20 seconds until the screen goes blank. The Polestar word mark is shown when the infotainment system is starting up again.

Once the restart has been completed, continue driving to allow the software download to complete. It may take several hours depending on the size of the update and the speed of the connection.

If the software is still not available for you after you have completed the above steps, please contact Polestar Support for further assistance.

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