Service & Assistance

Roadside assistance is just a button away

Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.

Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.

Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or by calling phone number 1-800-806-2507 and selecting option 1.

Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or by calling phone number 1-800-806-2507 and selecting option 1.

The SOS button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS.

The SOS button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS.

Always on call

Roadside assistance is ready to get you back on the road, 24 hours a day, 365 days a year. Use the dedicated button in your car, the Polestar app, or call 1-800-806-2507 to reach our service team.

More options
  • 01.
    The convenient way to get help

    You can’t always avoid accidents and breakdowns, but you can prepare for them. If the unexpected does occur, getting help is a simple process. Polestar’s roadside assistance offers you the convenience and the care you need. Wherever you are, no matter what time of day it is, our mechanics are always ready to help get you back on the road.

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  • 02.
    Free assistance comes as standard

    Every new car comes with 3 years of free roadside assistance. This guarantees support when you need it, no matter the technical issue at hand. 

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  • 03.
    Towing, transport and hotel included

    Our mechanics will make every effort to repair your Polestar at the breakdown location. If they can’t help you out on the spot, the car will be towed to the nearest Polestar Authorized Service Point, free of charge. If the repair takes longer than expected, we’ll offer you an overnight stay in a hotel, or alternative transport so you can continue your journey.

  • 04.
    As good as new

    Our Roadside assistance and service mechanics are trained and equipped to repair your Polestar to factory standards. Their obsession with quality rivals that of our designers and engineers, ensuring that your car will leave the workshop as safe as it left the factory.

Convenience when you need it most

Maintenance without compromise

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