Using the emergency release handle for the charging cable
If the charging cable doesn't release from the vehicle after you have stopped charging, you can use the emergency release handle. Never use the emergency release handle when charging is in progress.
Open the trunk and remove the maintenance port cover by hand or by using a tool.
Warning
Before using the emergency release handle, check the instrument panel or the charging port to make sure the charging process has stopped. The emergency release handle should not be used when charging is in progress.
Carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Hold the emergency release handle in place and unplug the charging cable from the vehicle.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Put the port cover back and close the trunk.
If the problem persists, contact a service point.