Polestar
Polestar 2
Polestar 3
Polestar 4
Pre-owned
Shopping tools
More
Manual
Video gallerySoftware updates
    Customer support and contact informationDriver responsibilityModifications, repairs and accessory installationsCertified techniciansInformation about recallsReporting safety defectsFinding the vehicle identification numberApproval of terms and conditions and data collectionHandling of recorded and collected dataAbout connected services and the fair use policyRoad toll transpondersChanging ownership of the vehicleResetting user dataRecommendations when changing regions

Certified technicians

Ensure that the technicians handling your vehicle have the qualifications required to do so safely.

In addition to training at Polestar's factories, Polestar encourages certification from the National Institute for Automotive Service Excellence1.

Certified technicians have met high competence requirements within specific areas. In addition to having passed the exam, every technician must also have worked in the field for at least two years before a certificate is issued. These professional technicians are best equipped to analyze vehicle problems and do the maintenance that is needed to keep your Polestar in the best possible condition.

Electric vehicles

Technicians who do work on vehicles with electric drive should also have the necessary training and special certification required to do repairs or maintenance on electric vehicles.

 Warning

A number of electrical components in electric vehicles use high voltage current and can be extremely dangerous if they are handled incorrectly. Contact Polestar Customer Support for more information on how these components and all orange cables in the vehicle are to be handled.

Related articles