Care and treatment of matte paintwork
To help preserve the matte paintwork, the vehicle should be washed by hand as soon as it becomes dirty. This will make the vehicle easier to clean because the dirt will not adhere as strongly. Wash the vehicle in a car wash or garage with an oil separator. Contact Polestar Customer Support for recommendations on cleaning agents and car care products.
Important instructions for hand washing a vehicle with matte paint
- Hose down the entire vehicle and remove any loose dirt, droppings etc. to reduce the risk of scratches from washing. Do not spray directly onto locks. Be particularly careful when using a high-pressure wash. Hose down the underbody, including the wheel housings and bumpers.
- Wash the vehicle with a microfiber wash mitt, a vehicle shampoo, and plenty of lukewarm water.
- Remove bird droppings from paintwork as soon as possible. It contains chemicals that affect and discolor paintwork very quickly. Contact Polestar Customer Support for information on removing discoloration.
- Wet the area.
- Rinse off.
- Wash with vehicle shampoo for matte paint and use a wash mitt.
- Insects, grease stains and fingerprints are most effectively removed using a detergent specially designed for matte paint. Apply the detergent using a microfiber cloth and gentle pressure.
- Dry the vehicle with a clean, soft microfiber cloth. Water stains may appear on the paintwork if water droplets are left to dry in strong sunlight.
- Remember to remove dirt and debris from the drain holes in the doors and sills after washing the vehicle.
- Paint repairs should only be performed by an authorized workshop. Contact Polestar Customer Support for workshop recommendations.
- In areas with heavy industrial emissions, more frequent washing of the vehicle's exterior is recommended.
Important
Ensure that doors, windows and hatches are closed during high-pressure washing.
Important
Never polish matte paintwork. Polishing causes the paint to become glossy.
Important
Do not use paint cleaners, abrasives, polishing products or gloss protection, e.g. wax for high-gloss paint. These products are only designed for high-gloss surfaces. Using these products on matte paint will lead to shiny spots on the paintwork.
Important
- Avoid getting resin, sap, grease or oil on the vehicle's paintwork. These can leave residues. Remove immediately with a cleaning agent designed for matte paint.
- Asphalt stains on the paint surface can be removed with a vegetable-based asphalt remover. Contact Polestar Customer Support for product recommendations.
Wipe carefully and do not press too hard on the paint surface.
Important
Do not wash the vehicle in direct sunlight. This could cause the cleaning agent to dry too quickly and form a patchy surface layer on a vehicle with matte paintwork.
Important
Do not rub the paintwork when washing and drying the vehicle. This could destroy the matte effect and make the paint permanently glossy.
Important
Do not affix decals to painted surfaces. Glue reside could damage the paintwork.