Polestar 2
FAQ

Yes, tow bar will be an option during the final stages when placing your order. It is also possible to retrofit the tow bar after delivery.

Our Polestar spaces are purely retail environments and not equipped to perform service or maintenance. However, staff at Polestar spaces are happy to help you book an appointment at a nearby service point.

Use the climate menu in your Polestar 2 to turn on parking climate and to keep it running while away from the driver seat. This cannot be activated if the car is in active mode. Parking climate can be turned on for 30 minutes at a time. Please note that the max defroster cannot run at the same time as parking climate. You can also set climate timers or activate the climate from the Polestar app before arriving to the car.

A Polestar ID is a user account tied to the e-mail address you provided when placing your order. An e-mail with an activation link will be sent to you where you need to confirm your account and update your account password.

Yes, your Polestar ID is created automatically when ordering your Polestar. You need to activate your Polestar ID within 30 days to be able to proceed with your order. This is done by clicking the link in the message which is sent to your provided e-mail address.

When your order has been assigned a VIN-number, it will be available on your order page which you can access by logging in at Polestar.com with your Polestar ID.

For security reasons, the car requires all physical keys (the main key(s) and the activity key) to be inside the vehicle when pairing the Polestar app for the first time. This is only required when pairing a primary ‘admin’ device to the car and not for any subsequent pairings. If you do not have all keys in the vehicle, the car will display a notification and the pairing process will not be completed.

We are aware that this is happening with a few of our cars. This will not affect your warranty. We are working on a future software update which will solve the problem.

Polestar Digital Key is a smart, convenient replacement for the traditional car key. An encrypted digital key is stored securely in the owner’s phone, which communicates with the car using an encrypted Bluetooth connection. In Polestar 2, the digital key enables many personalised settings for the driver. Polestar 2 is still provided with a standard key fob for peace of mind.