Polestar ID Login

Polestar ID is your personal ID. It gives you access to various Polestar services including the Polestar mobile app.

If you have forgotten your password, you can use the ‘Forgot password function’ on the login page to restore your password. If you don’t have access to your Polestar ID’s username account (email/mobile number), please contact your local importer.

Contact you local importer

• First, log in to your Polestar ID account
• Under ‘Account’ - ‘Sign-in and security’, click ‘Change’.

Two-factor authentication adds an extra layer of security to your account. In addition to your Polestar ID username and password, you’ll need to enter a code (sent to you via email or SMS) to sign in. Please note: You will receive the code via the same email address or phone number you use to sign in.

If you have placed an order, contact your local importer for more information about the order status. 

Contact your local importer

If you are the first owner of the car, connecting the Polestar app to the car will automatically add it to your account.

Download the Polestar app 

If the car was purchased from a third party, you can add the car to your account by claiming ownership.

Claim ownership

The Polestar logged-in environment does not provide order tracking functionality in your market. Your local importer has created a separate login to provide this feature.