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Automatic collision alarm with Polestar Connect

If a collision occurs, the car reports this automatically to Polestar Assistance or an emergency call centre, which can send out emergency assistance.

Polestar Assistance

When the car's safety system is triggered, e.g. in the event of an accident in which the activation level is reached for the seatbelt tensioner or airbags, the car automatically contacts Polestar Assistance and a message is sent containing the car's position, among other things.

Polestar Assistance attempts to establish verbal contact with the car's driver in order to determine the severity of the collision and the need for assistance.
Polestar Assistance then contacts the necessary assistance (police, ambulance, towing, etc.).

If verbal contact cannot be established, Polestar Assistance contacts the relevant authorities that assist with appropriate action.

Prioritise public emergency number

It is possible to set up the system so that the car phones a public emergency call centre instead of Polestar Assistance. See the separate instructions.

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Polestar Assistance. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.