Manually releasing the charging cable
If the charging cable doesn't release from the vehicle after you have stopped charging, you can use the emergency release handle. Never use the emergency release handle when charging is in progress.
Open the trunk and locate the cap behind the net on the left side.
Take the net down. The emergency release handle is connected to the cap.
Warning
Before using the emergency release handle, check the instrument panel or the charging port to make sure the charging process is stopped. The emergency release handle should not be used when charging is in progress.
Grasp the cap and carefully pull the emergency release handle until you feel resistance.
The charging cable unlocks from the charging port.
Note
The emergency release handle automatically retracts when the next charging cycle is started.
Wait for about 5 seconds before unplugging the charging cable from the vehicle.
Put the cap back and close the trunk.
If the problem persists, contact Polestar Customer Support.