Service & Assistance

Roadside assistance is just a button away

A flat tire or battery needn’t be a problem. Contact the Polestar Roadside assistance team directly to get support in the event of a breakdown or any other problem. Just press the dedicated button in the roof of your car, or use the app to get in touch with our in-house support agents. We can answer your questions, and arrange complimentary roadside assistance so you can continue your journey as soon as possible.

Emergency assistance

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Always on call

Roadside assistance is ready to get you back on the road, 24 hours a day, 365 days a year. Use the dedicated button in your car, the Polestar app, or call 1-800-806-2504 to reach our service team.

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  • 01.
    The convenient way to get help

    You can’t always avoid accidents and breakdowns, but you can prepare for them. If the unexpected does occur, getting help is a simple process. Polestar’s roadside assistance offers you the convenience and the care you need in 45 European countries. Wherever you are, no matter what time of day it is, our mechanics are always ready to help get you back on the road.

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  • 02.
    Free assistance comes as standard

    Every new car comes with 4 years of free roadside assistance. We also cover a 4-year subscription to Polestar connect service. This guarantees support when you need it, no matter the technical issue at hand. Roadside assistance is automatically extended for 2 years upon completion of your first scheduled service at 2 years / 20,000 miles.

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  • 03.
    Towing, transport and hotel included

    Our mechanics will make every effort to repair your Polestar at the breakdown location. If they can’t help you out on the spot, the car will be towed to the nearest Polestar Authorized Service Point, free of charge. If the repair takes longer than expected, we’ll offer you an overnight stay in a hotel, or alternative transport so you can continue your journey.

  • 04.
    As good as new

    Our roadside assistance and service mechanics are trained and equipped to repair your Polestar to factory standards. Their obsession with quality rivals that of our designers and engineers, ensuring that your car will leave the workshop as safe as it left the factory.

Convenience when you need it most

Maintenance without compromise

Polestar Service

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