Roadside assistance is just a button away
Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.
Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.
Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or via phone number 1-800-320-8691 and select option 1.
Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or via phone number 1-800-320-8691 and select option 1.
The SOS-button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS
The SOS-button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS
Always on call
Roadside assistance is ready to get you back on the road, 24 hours a day, 365 days a year. Use the dedicated button in your car, the Polestar app, or call 1-800-806-2504 to reach our service team.
More options- 01.The convenient way to get help
You can’t always avoid accidents and breakdowns, but you can prepare for them. If the unexpected does occur, getting help is a simple process. Polestar’s roadside assistance offers you the convenience and the care you need in 45 European countries. Wherever you are, no matter what time of day it is, our mechanics are always ready to help get you back on the road.
Download full details - 02.Free assistance comes as standard
Every new car comes with 3 years of free roadside assistance. This guarantees support when you need it, no matter the technical issue at hand.
Download full details - 03.Towing, transport and hotel included
Our mechanics will make every effort to repair your Polestar at the breakdown location. If they can’t help you out on the spot, the car will be towed to the nearest Polestar Authorized Service Point, free of charge. If the repair takes longer than expected, we’ll offer you an overnight stay in a hotel, or alternative transport so you can continue your journey.
- 04.As good as new
Our Roadside assistance and service mechanics are trained and equipped to repair your Polestar to factory standards. Their obsession with quality rivals that of our designers and engineers, ensuring that your car will leave the workshop as safe as it left the factory.
Convenience when you need it most
Maintenance without compromise
Polestar ServiceLearn about performance, sustainability, running costs, and charging
Electric driving