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Problems logging in with Polestar ID

This article describes problems that may arise when logging in with Polestar ID. If you have forgotten your password or the username linked to your Polestar ID, for example.

Common problems

Common problems and solutions when logging in with a Polestar ID are listed below.

Forgotten your password

To reset your password, follow the instructions below.

Via the Polestar website:
Select Sign in.
Select Forgotten password.
Enter the username for your Polestar ID (email address or mobile number).
You will receive an email/SMS with a link which you can use to set a new password.
In the Polestar app:
Start the Polestar app.
Select Sign in.
Tap on Forgotten password and follow the instructions.

Login failure after creation of a new account

Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours, and if the problem persists contact Polestar Customer Support for more assistance.

What is my Polestar ID (username)?

Your Polestar ID is either an email address or a mobile number.

Unlock your Polestar ID

Your account will be locked after 5 failed attempts to log in. You can easily unlock your account by clicking on Forgotten password in the login screen.

Error message when logging in

  • Logging in takes too long - if it takes more than 5 minutes for you to enter the login details, login will be cancelled for security reasons. Tap on Cancelled and restart the login process. If the problem persists, try to restart the phone.
  • Managing cookies - if cookies are blocked in your web browser, problems can occur when logging in. Try to allow cookies in the web browser and then try to log in again.

Login failure after changing Polestar ID (username)

Make sure you have received a confirmation message by email/SMS when you confirm your new username. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation message (by email or SMS), your old username is probably still in place. Log in and try to change your username again.

Login failure after changed password

Try to login with your previous password. If this is not successful, try to reset your password.

Account registered to a different market

An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same username (email address or mobile number), we advise you to first delete your account for the old market and then create a new account for the new market.

E-mail failure

If you did not receive a confirmation e-mail after registering, make sure that you entered a valid e-mail address and that the e-mail was not stopped by a spam filter. Try to register your e-mail address again.

More help

Contact Polestar Customer Support if you have not found a solution to a problem relating to Polestar ID and need further help.