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Polestar Connect

Polestar Connect provides direct contact to the car as well as extra comfort and assistance 24 hours a day.

The functions are available via the Polestar app as well as the CONNECT button and the SOS buttons in the car's roof:

PS2-2007-Polestar Connect app and roof buttons

In the event of an accident, emergency assistance such as ambulance or police can be sent to the car. Roadside assistance can be called for less urgent problems, such as a puncture.

You can use the Polestar app to, for example, lock or unlock the car and check the battery level.


The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The CONNECT button is used to call for roadside assistance.

The Polestar app can be used to find other services.

Polestar Connect system

Polestar Connect is linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with Polestar Assistance and the Polestar app. GNSS (Global Navigation Satellite System) is used to locate the car.


This Polestar is equipped with the Polestar Connect service. This means you do not need an extra subscription to make it work. The intention is that the service should be active for as long as the car is used and the technology and mobile phone network allow. Polestar reserves the right to reduce functionality when it is no longer practically possible to maintain full functionality. If the car remains unused for more than one year it is considered as no longer in use.

Processing of personal data

To be able to provide with all the features associated with the Polestar Connect service, we must process certain data, including personal data. Read more about privacy at polestar.com/privacy.

Contact Polestar Assistance

Use the car's CONNECT button or the Polestar app to contact Polestar Assistance.