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Change of market when importing or relocating

If you import a car or move to a different country with your car, you should contact Polestar Customer Support to get help with registering your car in the new country. If you do not do this then you may experience that apps, the Polestar app, software downloads and other online services are affected and do not work correctly.

Creating a new Polestar ID in your new home market

When you relocate to another country you should create a Polestar ID in the new country. If you have already created a Polestar ID in another country and want to use the same email address, you first need to delete your Polestar ID in the region you originally created it. Alternatively, you can create a new Polestar ID using another e-mail address.

Download the Polestar app

Download the Polestar app from the country in which the car will be used, then link the app to your car.


Contact Polestar Customer Support if you have imported or relocated with your car to a new country.

Available services may vary depending on market.

Procedure with the car itself

To correctly configure the car, it is recommended that you visit a Polestar Authorised Service Point.