Owning a Polestar 2
Service and maintenance
Because of our collaboration with Volvo Cars, all the technical expertise a Polestar requires can be found nearby. In Europe, hundreds of service points are ready to help drivers with maintenance, repairs and software updates.Find a nearby service point
Less need for servicing
The powertrain of a petrol or diesel car typically contains over 2000 moving parts, whereas the electric powertrain of Polestar 2 has around 50. Consequently, there’s less need for servicing as, essentially, tyres, wiper blades and the cabin air filter are the only parts that require regular attention.
Free for three years
Every Polestar 2 comes with free, scheduled maintenance for the first three years after delivery, or 31,250 miles, whichever comes first. Polestar service includes cleaning, pick-up and delivery arranged around the driver’s schedule.More on maintenance
Pick-up and delivery
If Polestar 2 needs to be taken in for maintenance or repairs, there's no need to drive to the nearest service point. Polestar can arrange for pick-up and delivery² at home or at work.
Polestar cars are built to the same exacting standards to which they are designed. The result is unparalleled build quality and a warranty that covers the unexpected and the unforeseen.
If any part of the car fails because of a manufacturing defect, it will be repaired or replaced free of charge at an authorised Polestar service point. This guarantee covers the first 4 years after delivery, regardless of a change in ownership, or 50,000 miles, whichever comes first.
Any faults in battery performance or defects in material and workmanship will be resolved free of charge, within 8 years or 100,000 miles, whichever comes first. If the battery’s State-of-Health (SoH) drops below 70% of its original capacity within the first 8 years of ownership, the battery will be replaced at no cost.
Every new Polestar 2 comes with three years of free roadside assistance. Pressing the connect button in the overhead console will guarantee 24/7 support, including car recovery, alternative transport and arranging an overnight stay if necessary.More on Roadside assistance
Increased cruise control efficiency. Enhanced surround sound. Powertrain and range optimisations. These are some of the improvements included in recent over-the-air updates for Polestar 2. Downloading and installing the latest release will ensure that the car’s systems and features remain future-proof, even without visiting a service point.View previous updates
Data handling and privacy
Certain features in Polestar 2 may require vehicle, location and other personal data to store preferred settings and enhance the driving experience. Full details about how data is used and shared are available on the Polestar legal pages.More on privacy
Details, including name, address, and phone number, are stored when a Polestar ID account is created. Polestar ID provides access to a range of services and allows the car to remember personal settings. It also lets the driver control Polestar 2 using the Polestar app.
Vehicle and location data
Data including the Vehicle Identification Number (VIN), vehicle position, and time stamps are temporarily stored and processed for active safety features, safety-related services, and the use of the SOS or Connect button.
Polestar 2 will recognise an authorised driver by detecting the Polestar app on their smartphone. Touching the door handle is enough to load the preferred seat, steering feedback, and one-pedal drive settings. The app can also be used to activate climate control, set the climate timers, check battery status, or lock and unlock the car using the digital key function.More on the Polestar app