Service & Assistance

Maintenance without compromise

Polestar designers and engineers insist on quality, down to the smallest detail. No shortcuts. No compromises. Our service mechanics have the same conscientious attitude when it comes to maintenance and repairs, ensuring that Polestar cars only leave the workshop once everything is completed to the highest standards.

Polestar designers and engineers insist on quality, down to the smallest detail. No shortcuts. No compromises. Our service mechanics have the same conscientious attitude when it comes to maintenance and repairs, ensuring that Polestar cars only leave the workshop once everything is completed to the highest standards.

For Polestar owners

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Certified peace of mind

Every Polestar service expert has the same obsession with detail as the designers and engineers who create our cars. They use only genuine Polestar parts to make sure that you can enjoy years of pure, progressive performance.

Dealing with defects

If there’s a manufacturing issue with your Polestar that requires repair, there’s no need for you to drive it to the nearest service point. We’ll arrange pick up and delivery at your home or workplace as a courtesy, and provide you with complementary alternative transport while your car is being serviced. When you book a service appointment, just tell us the time that best fits your schedule and we’ll take care of everything else, for no extra charge.

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We’ll remind you

We like to strip away the inessential. Not only when we design and engineer our cars, but also when we develop our services. When you focus on what’s really important, you make space for small gestures that make a big difference. Like letting you know when your car is due for a service.

Scheduled maintenance

Every Polestar 2 comes with a free first scheduled maintenance within the first 2 year of ownership, or 32,000 km, whichever comes first. Your first Polestar Genuine Service covers safety and equipment checks, including labor, parts, software, cleaning, and Pick-up and delivery that suits your schedule. You can also purchase an extended protection plan for additional years and km on top of the manufacturer warranty period, up to an additional 6 years and 200,000 km.

Potential problems prevented

Our cars don’t use social media. But they can update their statuses. If you enable your car to send status and diagnostics data to us, it can help us to both enhance our products and to remotely diagnose potential issues. It will also allow us to take the appropriate action if required.

Convenience when you need it most

A warranty that reflects our approach

Polestar warranty

Learn about performance, sustainability, running costs, and charging

Electric driving
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