Polestar 2 how-to videos

Onboard tech

From pairing your phone to downloading apps and troubleshooting tips, the videos on this page will help you get the most from the Polestar 2's integrated, intelligent infotainment system.

From pairing your phone to downloading apps and troubleshooting tips, the videos on this page will help you get the most from the Polestar 2's integrated, intelligent infotainment system.

Pairing the Polestar app with your car and activating your Digital Key (IOS)

Make sure you have the latest car software update installed. You'll need the latest version of the Polestar app and Bluetooth enabled on your smartphone.

Before pairing your Polestar Digital Key, make sure all your car keys (including the activity key) are inside the car.

1. Log in to the app and car using your Polestar ID to enable data sharing for Polestar Connect via the car's centre display. To do this, go to the Integrity and Data page in the settings menu in the car's centre display. Each profile in the car should be logged into a unique Polestar ID.

2. Return to your profile and press the Digital Key button to start the pairing process. You need to be logged into an administrator/owner profile for the first pairing process.

3. Tap to pair in the Polestar app. You will see a matching PIN on the centre display and in the app.

4. Tap 'Yes' on the centre display and in the app, then enter a name for your car to complete the pairing.

5. After your app is paired with the car, tap 'Activate Digital Key' in the Polestar app.

6. Authorize any app location permission requests, then press the start button to begin using the Digital Key.

Metal objects and electronics can interfere with the Digital Key signal. If your phone is kept in a bag with other items, you may need to take your phone out to use the Digital Key.

The locking and unlocking process is the same as with a regular key. To lock or unlock your car, touch the door handle. You do not need to open the app first.

Note: After the software update is installed in the car, it can take up to 36 hours before the mobile remote functions can be used.

For more direct assistance,contact Polestar Support

Pairing the Polestar app with your car and activating your Digital Key (Android)

Make sure you have the latest car software update installed. You'll need the latest version of the Polestar app and Bluetooth enabled on your smartphone.

Before pairing your Polestar Digital Key, make sure all your car keys (including the activity key) are inside the car.

1. Log in to the app and car using your Polestar ID to enable data sharing for Polestar Connect via the car's centre display. To do this, go to the Integrity and Data page in the settings menu in the car's centre display. Each profile in the car should be logged into a unique Polestar ID.

2. Return to your profile and press the Digital Key button to start the pairing process. You need to be logged into an administrator/owner profile for the first pairing process.

3. Tap to pair in the Polestar app. You will see a matching PIN on the centre display and in the app.

4. Tap 'Yes' on the centre display and in the app, then enter a name for your car to complete the pairing.

5. After your app is paired with the car, tap 'Activate Digital Key' in the Polestar app.

6. Authorize any app location permission requests, then press the start button to begin using the Digital Key.

Metal objects and electronics can interfere with the Digital Key signal. If your phone is kept in a bag with other items, you may need to take your phone out to use the Digital Key.

The locking and unlocking process is the same as with a regular key. To lock or unlock your car, touch the door handle. You do not need to open the app first.

Note: After the software update is installed in the car, it can take up to 36 hours before the mobile remote functions can be used.

For more direct assistance,contact Polestar Support

Vehicle functions in the Polestar app (IOS)

After successfully pairing your Polestar app, all remote functions will be available, including: 

  • Lock and unlock the car using the Polestar app or the Digital Key
  • Remotely activate or deactivate the parking climatization system
  • Check the car's battery status and range

Vehicle functions in the Polestar app (Android)

After successfully pairing your Polestar app, all remote functions will be available, including: 

  • Lock and unlock the car using the Polestar app or the Digital Key
  • Remotely activate or deactivate the parking climatization system
  • Check the car's battery status and range

Perform over-the-air software updates

To avoid any issues associated with old software, we advise you to implement new software as soon as possible. This is our step-by-step guide to over-the-air (OTA) updates.

• Downloading a software update while using the car
The software package will download automatically in the background whenever you are driving the car. The package is quite large and may take some time—up to two hours in total. There is no cost involved. If you stop driving before the download is complete, it will automatically resume the next time you drive.

• Installing an update
Once an update has been downloaded, it's time to install it. This is how.

1. Check that your car is charged to a minimum of 40%.

2. Open the notification telling you the update is ready for installation and follow the instructions.

3. Leave the car, close all the doors, and lock it within a few minutes of activating the installation. Wait too long and it will be cancelled.

4. Your car cannot be started or actively charging while the software is being installed. This can take up to 90 minutes.

5. Wait for the installation to complete and use your car as normal.

 
Good to know

• If you do need to enter the car while an installation is in progress, you must use the key blade.

• To avoid disruption, the car's anti-theft alarm is automatically disarmed during installation.

• In the event of a problem with a download or installation, reach out to Polestar Support for advice.

Downloading apps

You can download and install new apps when the vehicle is stationary and connected to the Internet. Open App view, tap Google Play, and search for the app you want. Tap Install and follow the on-screen instructions to complete installation. Your Google account must be connected to the current user profile in order to open Google Play.

Pairing an iPhone

1. To pair an iPhone with the car, first activate Bluetooth on the phone.

2. On the centre display, tap the Connect Your Phone tile, then the Pair New Device button at the bottom of the screen. The screen should now list your phone as an available device.

3. Tap to select your phone, then tap the Pair button to confirm that the pairing codes match. 

4. You'll also need to tap Pair on your phone, then tap to allow access to your phone's contacts and favourites. 

5. Confirm access to these services on the centre display. 

6. The centre display will now prompt you to enable messages and notifications on your phone in order to allow messages. On your phone, tap Polestar under My Devices, then switch on Show Notifications. 

7. On the centre display, tap Try Again and then Allow to complete the pairing process.

You can now make calls, send and receive text messages, play media directly through the vehicle's speakers, and more.

Pairing an Android phone

1. To pair an Android phone with the car, first activate Bluetooth on the phone.

2. On the centre display, tap the Connect Your Phone tile, then the Pair New Device button at the bottom of the screen. The screen should now list your phone as an available device.

3.  Tap to select your phone, then tap the Pair button to confirm that the pairing codes match. You'll also need to tap OK on your phone. 

4. Tap Done on the centre display to allow access to your phone and media.

5. Tap Allow twice on your phone to allow access to your contacts and messages.

6. On the centre display, tap Allow to complete the pairing process. 

You can now make calls, send and receive text messages, play media directly through the vehicle's speakers, and more.

Rebooting the centre display

Find the Home button on the centre display and hold it for 20 seconds. Continue to hold the button when the screen displays a message. When the screen goes black you can release the button. The system will now display a message indicating that it is restarting.

Rebooting the mobile data connection

This is the classic "turn it off and on again" move. If the Polestar 2 loses its connection to the Internet, tap the settings icon in the centre display and then tap Network and Internet. Next, tap to switch mobile data off, then tap again to switch it back on.

Using an Android phone as a Wi-Fi hotspot

1. In your Android phone settings, tap Connections, and then Mobile Hotspot and Tethering.

2. Now tap to switch on both Mobile Hotspot and Bluetooth tethering. 

3. On the centre display, open the settings menu and choose Network and Internet. 

4. Tap Wi-Fi to open up the list of available Wi-Fi networks, and select your mobile device by tapping the device name in the list.

5. Now enter your password to connect your system.

Using an iPhone as a Wi-Fi hotspot

1. In your iPhone settings, tap Personal Hotspot, and then toggle on Allow Others to Join.

2. On the centre display, open the settings menu and choose Network and Internet.

3. Tap Wi-Fi to open up the list of available Wi-Fi networks, and select your mobile device by tapping the device name in the list.

4. Now enter your password to connect.

Finding charging stations with Google Maps

To find charging stations on your Google Maps route, tap the Google Maps icon in the centre display and enter an address or location in the search field. The suggested route is shown in blue on the map. Alternative routes are marked in grey. Now tap the Home button, and then the charging station icon in the Google Maps tile. The map now displays all the charging stations near the route you chose.

Protecting centre display access by setting a PIN code

On the centre display tap P2 then the main Polestar 2 tile. Tap Screen Lock, then PIN, and enter your PIN code which must contain a minimum of four digits. Enter it again, then tap Confirm. Your centre display is now protected by PIN code access, so you'll have to enter your PIN to unlock it every time you get into your car.

Reducing the alarm sensitivity

For a less sensitive alarm, just tap More on the centre display, then tap Locking. Now toggle the Reduced Guard setting to On. You can now leave your dog in the car without worrying about her triggering the alarm.

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