Question 1

How does Polestar Digital Key work?

Accepted Answer

Polestar Digital Key is a smart, convenient replacement for the traditional car key. An encrypted digital key is stored securely in the owner’s phone, which communicates with the car using an encrypted Bluetooth connection. In Polestar 2, the digital key enables many personalised settings for the driver, enables car sharing and allows for connected Polestar services like pick-up and delivery. Polestar 2 is still provided with a standard key fob for peace of mind.

Question 2

How do I activate the new functionality in my Polestar app? What can the app now do?

Accepted Answer

To be able to use the updated Polestar app with new vehicle functionality (beta), you need to have the software version P2116.5 or newer, along with the latest Polestar app. The app will be updated via your device’s app store. The new vehicle functionality included in the app comprises battery status, remote climate start and remote locking. These functions will become available in your app once you have paired your device with your car as part of the initial setup process. More features will be added over time.

Question 3

Why does the car require all keys to be in the vehicle when pairing and what happens if I do not have all my keys?

Accepted Answer

For security reasons, the car requires all physical keys (the main key(s) and the activity key) to be inside the vehicle when pairing the Polestar app for the first time. This is only required when pairing a primary ‘admin’ device to the car and not for any subsequent pairings. If you do not have all keys in the vehicle, the car will display a notification and the pairing process will not be completed.

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FAQ categories

Get to know the car

Polestar 2