Service & Assistance

Roadside Assistance is just a touch away

Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.

Polestar Assistance guarantees 24/7 support in the event of a breakdown and can help get roadside assistance out to your location.

Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or via phone number 1300 836 403 and select the appropriate option.

Polestar Assistance can be reached via the CONNECT button in the ceiling, via the Polestar App or via phone number 1300 836 403 and select the appropriate option.

The SOS-button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS

The SOS-button in the ceiling must only be used in emergency situations or in the event of an accident. In case of a severe accident, the car will perform an automatic emergency call to SOS

  • The convenient way to get help

    You can’t always avoid accidents and breakdowns, but you can prepare for them. If the unexpected does occur, getting help is a simple process. Polestar’s roadside assistance offers you the convenience and the care you need.

  • Free assistance comes as standard

    Every new car comes with 5 years of free roadside assistance. This guarantees support when you need it, no matter the technical issue at hand. 

  • Towing, transport and hotel included

    Our authorised service specialists will make every effort to assist you at the breakdown location. If they can’t help you out on the spot, the car will be towed to the nearest service point, free of charge. If the repair takes longer than expected, we’ll offer you an overnight stay in a hotel, or alternative transport so you can continue your journey. 

  • As good as new

    Our Roadside assistance and authorised service specialists are trained and equipped to repair your Polestar to factory standards. Their obsession with quality rivals that of our designers and engineers, ensuring that your car will leave the workshop as safe as it left the factory.

Convenience when you need it most

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